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Delete Your Account

EggWire (operated by EggWire LLC) is a news monitoring service for the egg and poultry industry. This page explains how to delete your EggWire account and what happens to your data when you do.

Delete it yourself, right now

You can delete your account yourself, in the app and on the web. It takes effect immediately.

  1. In the EggWire app (iPhone or Android): sign in, open Alerts & preferences, scroll to the bottom and tap Delete account.
  2. On the web: sign in at eggwire.co, open Alert preferences (the ⚙ button), scroll to the bottom and choose Delete account.
  3. Confirm with your password. If you never chose a password, type DELETE instead.

Team admins can't delete their own account this way, because their teammates would be left without anyone to manage seats or billing. Email us and we'll transfer or close the team first; the same goes for a Team invoice request that's still open. If you pay through the App Store or Google Play, cancel that subscription in the store first — we can't stop a store charge for you.

Or ask us by email

  1. Send an email to [email protected] from the email address on your account.
  2. Use the subject line “Delete my account”.
  3. A person reads every request and confirms once it's done.

Request account deletion

We may need to verify that the request came from the account holder before acting on it.

What gets deleted

Deleting your account removes:

Email stops at once, and every place you were signed in is signed out.

What we keep

Billing and invoice records are retained where required for tax and accounting purposes, even after your account is deleted; they stay with our payment processor, Stripe. Two records stay with us, no longer linked to your account and without your email address: the checkout consent record (what you agreed to at checkout, kept as evidence if a payment is disputed) and, if you signed up through a partner, the partner commission record. If you were referred and your first payment is still inside its refund window, a record of the referral reward is kept so the person who referred you still receives it. That record holds the customer reference our payment processor (Stripe) gave you and the date of your first payment, so a refund can still cancel the reward; it holds no email, no name and no account number. Your email address can still appear in a few places outside your account: if our outreach list already had it, it stays there marked unsubscribed, so we never email you again; a Team seat a company reserved for your address but you never used, or a team invitation to you that is still open, stays with that team; and any email you sent us stays in our mailbox. If your account had a free trial, a referral Pro month or a free Team comp, we keep a scrambled, one-way code of your email only to stop repeat free trials; it can't be turned back into your address, and it never stops you signing up again or paying. A Team seat you held is freed and its record deleted, and team invitations to you that are finished are deleted. Copies of deleted data may also remain for a limited period in backups, logs, and similar records before routine deletion, the same as described in our Privacy Policy.

How long it takes: deleting it yourself is immediate. Requests sent by email are confirmed within 30 days.

What happens to a paid subscription

If you pay by card, deleting your account cancels your subscription at the same moment: there are no further charges. Deleting your account does not issue a refund for the current billing period — no refund is made for time already paid. If the subscription can't be cancelled, nothing is deleted and you're told so.

To stop future charges without deleting your account, open Manage billing from your account on the web instead — see Support for details.

Questions

Anything not covered here: email [email protected].

EggWire LLC, 443 Western Ave #1138, South Portland, ME 04106

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